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Frequently Asked Questions, Terms and Conditions & Support

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To speak with a customer support agent for immediate support, please call +234 704 040 9881 or +234 809 695 7186.

Contact strip

Contact us to arrange your repair, or if you need help troubleshooting your issue.


WhatsApp Chat

Need an immediate answer? Use our live chat tool to speak to a qualified Bodds Support expert who can help troubleshoot or book repair appointments.
Reach us from:
Mon - Wed (9am - 5pm)
Thurs (10am - 5pm)
Fri (9am - 5pm)


Call Us

Talk directly to a member of our friendly support team over the phone. We can offer advice on your repair and even help arrange a booking for you.


Instagram Messenger

Get help fast using Instagram Messenger on your phone, tablet or computer.


Twitter

We offer dedicated Twitter Support, available 6 days a week, to answer your questions. And don’t worry, you can send private messages to us directly too.


Frequently Asked Questions


1. Do you offer any type of warranty on your repairs?
Replacement parts used in repairs are covered by a 30-day warranty from time of installation. If a part is found to have a manufacturers defect, kindly return within 30 days. However, this warranty is void under the following conditions: the part is damaged or modified, serial sticker information is removed or tampered with, Water/liquid damage or physical damage.
2. I need my JBL speakers fixed and I don’t know if you guys have any way to pick up from my house?
Yes, we have a pick up and delivery service option. We can pick up from you and have it delivered to you after repair for a charge.
3. When Will My Device be Ready?
It depends on the kind of repair, some repairs take longer than others depending on the technicality involved, however a simple replacement of parts such as battery, keyboard or screens usually takes 3-4hrs. Please note that same day repairs are carried out on devices that arrive at our service center on or before 1pm, devices that arrive after this time have a lesser chance of been repaired same day.
4. Will I lose My Files?
We strongly suggest you back up your device from time to time, either on the cloud or through external storage drives, some repairs may reset your device and an option for recovery of your data may become impossible, we offer Advanced recovery option in some cases which have a 50/50 chance of recovery.
5. How do I check for my model number or serial number?
There are various ways of checking your device serial number or model number. A quick way for mobile phones that is powering on, is to dial *#06#, another method is to go to your device settings and check. For devices that are not powering on you could check the sim tray holder for an IMEI number or the back of your device.

Terms & Conditions


This website is operated by Bodds Support and throughout this website, the terms “Bodds”,“we”, “us” and “our” refer to Bodds Support. We offer this website, including all the information, products, tools, and services available to you, the user. By visiting our site and/or purchasing anything from us, you engage in our “Service” and agree to be bound by all terms, conditions, policies, and notices stated here. These terms of Service apply to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

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